The Royal Treatment
Simply the finest European standard quality and Eco-friendly fluids and technology!
- Your satisfaction is guaranteed on every item, every time; due to our state-of-the-art machinery; gentle, certified green cleaning fluids; and many hand spotting, cleaning, and pressing processes.
- Free pickup and delivery service to your door twice a week; emergency service available.
- Your buttons replaced and minor repairs are made by our tailor, at no extra charge.
- Quick, respectful, caring, responsive customer service as an Old World Personal Valet would give.
Hallmark Ten Point Inspection
Our Quality Control specialists use rigid criteria and high intensity inspection lights to check every item to maintain our guarantee of 100% satisfaction on every item, every time.
Upon arrival in our plant:
- Check pockets for forgotten items (that we will promptly return).
- Inspect for stains and pre-existing damage; call to advise you of your options.
- Inspect for broken buttons and open seams.
- Inspect beading, rhinestones, and other decoration and ornamentation.
- Consult care labels and our computer system for custom preferences and special instructions.
- Pre-spot all items requiring attention using over 17 specialized fluids instead of household laundry pre-treatments or home style quick fixes.
- During cleaning and after finishing, reinspect for safe, appropriate stain removal; re-spot and re-clean if necessary; provide stain tags if irremovable.
- Replace broken buttons as needed.
- Perform minor repairs “best possible”.
- Re-inspect for pilling or fuzziness, proper pressing techniques, and “like new” condition.