by David Knoerr | Dec 22, 2016 | Blog, Customer Bulletins and Education, DLI Publications, Fabric Care Tips, Featured
DLI’s Consumer News You Can Use Vol. 50 Caring for Curtains & Drapes Despite the availability of hundreds of labor saving devices and packaged products that claim to virtually eliminate housework, until a “magic solution” is found, curtains will...
by David Knoerr | Jul 20, 2015 | Blog, Common Garment Problems, Customer Bulletins and Education, DLI Publications
Aahhh, middle of summertime! Time for family fun, vacations, holiday festivities, and the ever looming “back to school blues”. It is also time to remember to clean those winter items (particularly sweaters; but also coats and jackets) that often get put away soiled....
by David Knoerr | Jul 8, 2015 | Blog, Common Garment Problems, Customer Bulletins and Education, DLI Publications
It’s a whole lot easier to get rid of unwanted guests before they become permanent residents. Mysterious stains sometimes appear on clothes after a period of time in storage. Faint stains may also appear worse or stains “invisible” to the naked eye...
by David Knoerr | Feb 19, 2015 | Blog, Common Garment Problems, Customer Bulletins and Education, DLI Publications
Clearing up some Misconceptions about Dry Cleaning May Improve Customer Service Perceptions There are many reasons why a dry cleaner should focus on improving their customer service. Of course good customer service is important for retention and for gaining new...
by David Knoerr | Dec 10, 2014 | Blog, Customer Bulletins and Education, DLI Publications
DLI’s Consumer News You Can Use Vol. 24 Everyday Effect theory, stating the feelgood benefits of looking good. Actions that may seem ordinary or routine, such as wearing a clean shirt or brushing our teeth, can have a significant positive impact on ourselves and...
by David Knoerr | Dec 10, 2014 | Blog, Customer Bulletins and Education, DLI Publications
DLI’s Consumer News You Can Use Vol. 28 Life Expectancy Table Item Years Bedspreads six years Blankets Heavy Wool and Synthetic Fibers 10 years Lightweight five years Electric five years Comforters five years Down five years Curtains Sheer three years Glass...